Email & SMTP

In Sendgrid when designating the reply-to email address enter smtpreply@replies.msgsndr.com - this is required to capture the email replies back into FocalContact. Each user will then have a random designation appended to the reply-to email,...

If you are sending emails to clients and other leads, integrating your Gmail (or other provider) account can help with deliver-ability and the success of your emails. There are a few key steps to insure proper configuration and set up. What you wi...

In this article, you will learn how to add a 3rd party SMTP user to your system. This will allow you to send emails, notifications, and updates to your Leads. Step 1: Adding the 3rd Party Navigate to Settings and select SMTP and MailGun Services. ...

Email Signatures are very helpful to concisely provide the information about yourself and your business at the end of an email. This article will show you how to set up your email signature and how to edit it if you need to add,...

In an appointment reminder, you may want to include the "Add This To Your Calendar" option to make it easy for your customers to simply put the event in their personal calendar. This can be done through the Custom Values in the template builder wi...

SMTP ("Simple Mail Transfer Protocol") is the method of communication for emails, which allows you to use the email service within your system. Setting up your SMTP will allow you to send out campaigns and more. We recommend using MailGun, but you...

There are many options for setting up your email within the Settings, to include a forwarding address, BCC, or even forwarding to an assigned user. Here we'll explain each: Step 1: Navigate to Settings > SMTP and MailGun Service....

You may want to update the unsubscribe settings in your Mailgun account, so follow these easy steps to turn the Unsubscribe feature on or off. Step 1:  Log in to your Mailgun account. Step 2: Navigate to the dashboard on the lefthand side. Click ...

This article will show you how to setup your custom domain in Mailgun with GoDaddy as the host.You can follow a similar process with any DNS provider, but this article will show you the specific steps using GoDaddy. ...

When testing a campaign email, you may receive a popup notification with an error message that states "An error occurred, please try again." The message will look like this: Check the following to ensure your email test can send: Ensure the custom...

This article will walk you through the process of creating your Mailgun account. Step 1: Select a Plan and Create an Account. Visit www.Mailgun.com and choose the account that’s right for you. Mailgun offers a variety of plan...

This article will walk you through the full process of creating your Send In Blue account. Keep in mind, SendInBlue is NOT an email routing and tracking application. It is a 3rd party email marketing software.  Step 1: Select a Plan and Create an ...

If you are using Mailgun and replies are bouncing (not arriving in your account), follow these steps to set up replies within your Mailgun account. Before starting, ensure that you are at least on the "Foundation" plan at $35.00/month, ...

This article will walk you through the full process of setting up your MailGun account in Cloudflare. For information on how to setup a MailGun account, see article "MailGun Setup". If you are transferring your domain into Cloudflare fro...

The email builder is an important section of your system. In the email builder, you can create and save email templates, schedule emails, and send bulk emails. Read on to learn how to navigate to and use the email builder. NOTE: If you're finding...

Email deliverability is the measurement of emails that go to your Subscribers’ inboxes vs. spam/junk folders. You want to ensure your emails end up in your Subscribers’ inboxes, so high deliverability should be a critical focus. You have the ...

This article will talk through the best practices for email deliverability. There are several factors that can affect how mailbox providers (such as Google, Yahoo, etc.) make decisions to either flag your email as spam, or allow them to arrive at ...

What is RSS? It stands for “Really Simple Syndication”, and refers to files that are read easily by a computer (XML files) that automatically update information across sites. They are useful for blogs and other sites if you want to pull informatio...

This tutorial will show you how to check email stats for sent and scheduled emails. This will allow you to view the status of emails to see if they were successfully sent, if they are pending, or if perhaps there was an error (and to see what the ...